Appointment reminders
Send clear approved appointment updates from your verified business number.
WhatsApp for appointment teams
Spend less time chasing appointment messages—and more time with guests.
Confirm appointments, route service questions and help guests reschedule through a shared WhatsApp workspace. Keep reception and service staff on the same conversation without relying on a personal phone.
Where teams lose time
Give routine questions a consistent first response.
The goal is not to replace your team. It is to make sure common requests are answered promptly, context is not lost between shifts, and a person can take over at the right moment.
- ✓Calls and chat requests compete with guests already at reception.
- ✓Reschedule questions need a quick response but still require a team member to confirm availability.
- ✓Service and package enquiries arrive long after the business is closed.
Service enquiry routing
Give customers a simple keyword response for services or package questions.
Rebooking requests
Acknowledge reschedule requests and hand the conversation to reception for real availability.
Reception in one inbox
Authorised staff see the same messages whether they are at the desk or on the move.
A practical setup
A workflow your team can actually run.
- 1
Confirm the booked slot
Use an approved template for the appointment details your team has confirmed.
- 2
Route routine queries
Use keyword replies for services, directions or reschedule requests without promising a slot automatically.
- 3
Help personally
Reception continues the chat in the shared inbox when the guest needs a tailored answer.
Questions teams ask
Before you start.
Can we automate rebooking?
You can acknowledge and route a rebooking request with a keyword reply. Your team should confirm real availability before offering a final slot.
Can a salon send appointment reminders?
Yes, using an appropriate Meta-approved template and your own customer-consent process.
Can a spa and salon share one workspace?
Yes. Set up the connected number and the authorised team members around the way your business actually operates.
Content reviewed by the MsgGenie product team on 10 August 2026.
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