MsgGenie (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect and handle personal information when you visit our website, request a demonstration, or use our business messaging services.
Information we collect
We may collect information you provide directly, including your name, work email address, phone number, company, job role, message volume, and the content of your enquiry. We may also collect limited technical information such as IP address, browser type, device information, and website usage data through cookies or similar technologies.
How we use information
We use information to respond to enquiries, arrange demonstrations, provide and improve our services, maintain security, meet legal obligations, and send relevant business communications where permitted. We do not sell personal information.
Customer messaging data
When a business uses MsgGenie, it is generally responsible for the customer information and message content it submits to our platform. We process that data on the business’s documented instructions and as necessary to provide, secure, and support the service. Businesses must obtain any permissions required to contact their customers.
Sharing and international transfers
We may use carefully selected service providers to host, secure, analyse, or support our services. We share information only where needed for those purposes, to comply with law, or to protect rights and safety. If information is transferred internationally, we use appropriate safeguards where required by applicable law.
Retention and security
We retain personal information only for as long as necessary for the purposes described here, unless a longer period is required by law. We use reasonable technical and organisational measures to protect information; however, no system can be guaranteed completely secure.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent. To exercise these rights, contact us at privacy@msggenie.in. You may also unsubscribe from marketing communications at any time.
Changes and contact
We may update this policy as our services or legal obligations evolve. The latest version will be posted on this page. For privacy questions, contact us at privacy@msggenie.in.