Arrival-ready updates
Share verified booking and arrival information with an approved template.
WhatsApp for hospitality
Give every guest a clearer stay, before they reach reception.
Keep booking, arrival and stay-related questions together in one WhatsApp workspace. Your front-desk team sees the same conversation context, whether the guest writes before check-in or during their stay.
Where teams lose time
Give routine questions a consistent first response.
The goal is not to replace your team. It is to make sure common requests are answered promptly, context is not lost between shifts, and a person can take over at the right moment.
- ✓Arrival and parking questions repeat during every busy check-in window.
- ✓Different shifts need to see the same guest conversation, not start again from scratch.
- ✓Guests expect a quick answer without having to call the front desk.
Directions on demand
Use a keyword response for common parking, location or late-arrival questions.
Front desk handoff
Route guest requests to your team with the conversation context already present.
One connected workspace
Keep the verified hotel number and its messages visible to authorised staff.
A practical setup
A workflow your team can actually run.
- 1
Confirm the stay
Send approved booking and arrival updates from the connected WhatsApp Business number.
- 2
Answer routine arrival questions
Set keyword replies for practical requests such as directions or parking, with a clear reception handoff.
- 3
Resolve the request
Let the front-desk team continue in the shared inbox, with the guest’s prior messages visible.
Questions teams ask
Before you start.
Can our reception team use one hotel WhatsApp number?
Yes. MsgGenie provides a shared web inbox for authorised users of the connected WhatsApp Business number.
Can we send booking confirmations?
Yes, using an appropriate Meta-approved template and your hotel’s own booking and consent process.
Can it reply to every guest request automatically?
It is best for defined, routine questions. Your team remains in control of guest-specific requests and decisions.
Content reviewed by the MsgGenie product team on 10 August 2026.
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