Appointment confirmations
Send consistent approved appointment updates from your verified business number.
WhatsApp for care teams
Make appointment communication clear before a patient arrives.
Confirm appointments, share practical arrival information and route reschedule requests through one shared WhatsApp inbox. MsgGenie supports operational communication; clinical advice stays with your qualified care team.
Where teams lose time
Give routine questions a consistent first response.
The goal is not to replace your team. It is to make sure common requests are answered promptly, context is not lost between shifts, and a person can take over at the right moment.
- ✓Reception teams lose time repeating basic appointment details by phone.
- ✓Patients need simple instructions for arrival, preparation or rescheduling.
- ✓Sensitive or clinical requests need a clear handoff to the right person.
Fast reschedule routing
Use a keyword reply to direct the request to reception without promising an unavailable slot.
Shared reception context
Keep the conversation available to authorised staff across changes in shift.
Clear guardrails
Set your team process so medical questions are handled by the appropriate qualified person.
A practical setup
A workflow your team can actually run.
- 1
Confirm the appointment
Use an approved utility template with the appointment details your team has verified.
- 2
Handle routine requests
Keyword replies can acknowledge reschedule or directions requests and tell patients what happens next.
- 3
Hand off with context
Reception or care staff continue the conversation in the shared inbox according to your privacy process.
Questions teams ask
Before you start.
Can this provide medical advice automatically?
No. We recommend using automation only for defined operational communication and routing. Clinical advice should remain with qualified healthcare professionals.
Can we send appointment reminders?
Yes, through the appropriate Meta-approved template and your organisation’s own patient-consent and privacy process.
Can reception staff share an inbox?
Yes. Authorised staff can access the same connected number through the shared web workspace.
Content reviewed by the MsgGenie product team on 10 August 2026.
Start with your current process